Once in a great while, I meet someone who helps me see the world a little bit more clearly...someone who describes reality in a way that brings me to say, "That’s it!" I appreciate an individual who can successfully boil down his/her quest for success into firm ground rules of thinking, believing, and living that resonates with what we know, but haven’t yet articulated. The following is a prime and inspiring example of this.
"Dear [Name Withheld] ,
You’re probably wondering why I’m helping you in this way. Well, last year I spent a lot of time in prayer contemplating my life. If one phrase could sum it all up, I’ve come to believe that everyone deserves their shot – everyone. So, God showed me that I could use my experiences by giving high-capacity kids a shot they might not otherwise have.
How any one individual defines their “shot” is really a function of how God has wired them. For some, it may be auto mechanics, or flying planes; for others it might be teaching kids or trimming trees. My ‘shot’ was Corporate America – I always wanted to be in business, even before I knew what business was.
I came from a horrifically bad family situation. My ticket out was my education. From the time I was about 8 years old, I dreamed of going to the University of Washington and proving to myself that I deserved a place at the table – I deserved my shot. I was a prolific reader and knew that someday, if I worked hard, I could travel the world and see some of the places I read about. There was nothing inherently wrong with the station my parents occupied – I just wanted something different.
Unfortunately, I got my wish too soon. I was kicked out of my house in my senior year in high school – at 17 years old. While I always got good grades and always had good jobs, I was a wild kid who hung out with the ‘wrong crowd’.
However, when graduation rolled around, I graduated with honors. I didn’t say much in most classes, I just listened and watched. I detested the lousy teachers (most of whom appeared lazy and incompetent) and figured that getting an 'A' in their class was my own form of revenge.
A lot has happened since then. While my career has ebbed and flowed, I’ve had the good fortune to have worked in cities across the U.S. and across the globe. I have friends who are far more successful and accomplished than I am, but through hard work I’ve been fortunate to work in or visit London, Rome, Paris, Brussels, Hong Kong, Beijing, Taipei, Manila, Munich, Salzburg, along with almost every major city in the U.S. I have sat on the boards of directors of five companies, two of which were successfully sold, one of which failed and one of which is still operating. One is just languishing.
I have lived the American Dream. I’ve made far more wrong decisions than right decisions, but as one board member once told me, ‘Knowing what NOT to do is 90% of the battle.’
So, with all that said, here are some of the lessons I’ve learned-
1) Everyone Deserves A Shot – The quiet kid at the back of the class may just happen to be the best student – The quiet gal always working at her cubicle may have the best ideas – The guy who rarely says anything in the meetings may have the next big breakthrough – They’re just waiting for someone to ask their opinion.
2) Everyone Deserves The Truth– Even if the truth is that someone is not a good fit for their job, everyone deserves to be told the truth. The truth avoids misperceptions, misunderstandings and a host of problems. To be successful, you simply have to tell the truth – everyday to everybody. The truth is the ticket to the dance.
3) People Need A Goal Bigger Than Themselves – Effective people don’t want a job, they want a goal that’s just a little bit impossible (vision). They want a leader who can paint the picture of how to get there (direction). They want a leader who will be honest enough to tell them they are off track (feedback). And they want a leader who, when the goal is achieved, remembers to say, ‘Unbelievable – What you just did was impossible. No one will ever be able to take that experience away from you’ (recognition).
4) Don’t Be Confused by Reality – In reality there is never enough time, money or manpower. The competition is always stronger and the customers are always too reluctant. Anyone can understand reality. I really struggle with this – I see the world in terms of possibilities but find the world is populated mainly by people who see limitations. Leaders don’t let reality get in the way of accomplishing great things. Companies need people who will willingly sign-up to produce impossible results without sufficient resources – Those that do eventually fly first class to overseas meetings…those that don’t stay back at the office. How bad you want the American dream? Nobody is going to just hand it to you. You have to earn it, young man. That’s just life – Get it?
5) Be Presumptuous – Your customers didn’t ask you to bid on the bigger deal, your boss didn’t ask you to make that last phone call. But if you want to be a leader, you will consistently exceed the expectations of your customers, bosses, employees and peers. You will do the thinking for them. You will spend more time brainstorming solutions than your competition. When you’re asked to present “A”, you will do so better than anyone else, then you will politely ask if you can also present “B” and “C” and watch as the group registers amazement. You will tell your people that they have not come up with an idea that’s truly worthy of them, then you’ll send them back to work and you’ll work them until you and they, together, come up with ideas that you are convinced no one else has thought of. If you don’t have that feeling in your gut, you’re not done. If you’re as bright as I think you are, then prove it – every time. Because when you do, it will be YOU who gets the call.
6) Be Unwavering in Your Commitment to Excellence and Personal Integrity- Be humble, but be the best – Talk about excellence and honesty. Talk about it so often you’ll want to throw up- if only to remind yourself of your own standards. A leader’s role is to set expectations. If you expect people to be the best and if you expect them to be honest, even average players rise to the occasions and dishonest people get left by the roadside. Show me a well-run organization and I can guarantee you there is a leader who expects EVERYONE working there to be great. The reverse is true. As a leader, if you don’t expect greatness, you are essentially saying to those in your charge – ‘I don’t care about you enough to help you get better.’ I can’t tell you just how much I hate that attitude – Whether the leader thinks that in their mind or whether they simply communicate that with their actions. It’s wrong. Expect greatness and you’ll find it.
7) Match Your Skills, Choose Your Boss – Most interviewers are horrible at interviewing. Your job in an interview is to satisfy yourself that the tasks you’ll be doing are a good match with your skills. Just as importantly, your job in an interview is to determine whether the boss will help you develop as a person. A bad boss will inevitably ruin any job- so make sure you interview him/her carefully- respectfully, but with discernment and wisdom. Again, most interviewers are terrible at interviewing, so take charge, keep your mind sharp, ask questions and keep your answers short. Above all, find a boss you can grow with. This world is run by teams of people who hook up on various deals at various companies and then consistently produce results. Find then build one of those teams – beginning with the selection of your first boss.
So, to sum it up – Find people who can contribute, give them a goal a bit bigger than they’re comfortable with, don’t let people tell why something can’t be done, work harder and smarter than anyone else, expect people to be great, insist on absolute integrity and find jobs and bosses that will help you grow.”
I think this gentleman says it all – The “Essence of Success” is truly up to you!
